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TiVo box

I received my set up pack today and after setting everything up as instructed a screen pops up saying there is a serious problem with the TiVo box hard drive my broadband is working though so it cannot be anything I have done please help
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Re: TiVo box

Phone it in immediately. Sounds like you've been sent a failing box. You'll need an engineer to sort it out. 

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Re: TiVo box

Hi Toonthomas


Welcome to the community


Sorry to hear that your unable to use your TiVo® service due to an error message.


When I checked your TV connection I can see an issue with the input levels. Also on the broadband there are issues with the downstream and upstream power levels. These will have an impact on your connection. For this I would like to book an engineer to check this over for you.


I've sent you a PM (red envelope icon, left corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.


Hope to hear from you soon


New around here? To find out more about the Community check out our Getting Started guide

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