Hi, the TiVo box has been accidently switched off and won't start back up. Tried switching off, removing the power cable for 20 seconds but nothing works. It says starting up on the screen a couple of times but them doesn't screen is just black.
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Welcome to the Virgin Community, sorry for the problems you're experiencing with your TiVo box recently.
I'd like to take a closer look at this from our end but I've not been able to locate your account to do that unfortunately. So I'm able to take a look, would you be able to respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page.
Apologies again for the inconvenience caused, we're looking forward to hearing from you.