Some posts have suggested this is down to network upgrade works happening (in the area the affected customer lives in), a member of the Forum Team here would be able to confirm if that is the case for you also (one of them will respond to your topic in up to three days.) In the meantime I'm sure some TiVo experts here will have alternate ideas about it.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Welcome to the Community Forum--sorry to hear that your TiVo is rebooting overnight and apologies for the delay in getting back to you. I'm glad to see that Shelke was able to provide you more information on this.
Shelke is correct--there are ongoing network upgrades in your area and the reboots are required so that the boxes are updated accordingly. Once the work has been completed, these reboots will stop occurring.
Here's another post regarding this issue that my colleague Collette has responded to: Re: Rebooting at 06:55am -please feel free to check out this thread on the same issue.
Have you had any reboots since the weekend? Please let me know.
Apologies for any inconvenience this causes you.
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Thank You for coming back and messaging the Community again.
I'm sorry that the switching off has occurred again and I'd like to offer further assistance and I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
Welcome to the Community and thank you for popping in.
I can understand that when things don't go to plan it's never great, what I'd like to do is run some tests on the box and check the area to see if you're linked with anything of an outage. Despite my best efforts I've not been able to locate your account and would need some additional information to move forward with this for you.
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.