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TiVo box stuck in restart loop



This morning our TiVo box restarted then displayed the "DVR has detected a serious problem and is now attempting to fix it" message.


After a few hours the box went into a loop of continuously restarting then shutting off.


Could somebody please contact me to resolve please?


Many thanks,


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Re: TiVo box stuck in restart loop

Hi Marc_Swarbrick,


Welcome to the Virgin Media Community Forum and thanks for your post. Apologies that your TiVo® isn't working, and keeps rebooting and shutting off.


I have been able to access your account via your Forum details and run testing to your equipment, and can see a problem that requires an engineer to resolve.
I'll send you a private message requesting further details so that I can arrange the engineer for you. Just check the red envelope at the top left of this page. 

Hope to hear back from you soon.

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