Thank you for your post on the Forum. I'm sorry to hear about the ongoing problem you've had with your TiVo.
There is a known issue in your area, however, I've been able to run testing to your TiVo and can see a problem with the box that requires an engineer to call out and get sorted for you. This should improve your TiVo service even with the ongoing work in your area going on.
I'll send you a private message requesting further details. Just check the purple envelope at the top right of this page.
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On reading other posts, we now know that this is obviously a widespread issue with Tivo - just wish we'd known this before signing up to an 18 month contract!
To say our Tivo box is SLOW is an understatement and we will definitely be going back to Sky TV when our contract with Virgin ends. My daughter has been staying with us for a few days and is shocked how slow the service is - you actually end up doubting that you've pressed a button on the remote as it takes soooo long to do anything. Also, the remote control is the most user unfriendly remote I've ever used
Virgin may be the best broadband provider but Sky TV beats Tivo hands down for sure.
I too have been having really slow issues with my TiVo box. It sometimes is unbearable. Also when watching a programme on my shows it stutters than freezes. I have to stop the show and then restart. The vevo app is also slow. I have had this box since they came out, albeit slightly before. I have never experienced this much slowness. Are there new boxes coming to replace this or is it just a case of put up with it.
I was one of the early adopters and have a second box upstairs. Because of this I am paying for them unlike new customers.
I immediately regretted getting them as I could not stand the "suggestions" so I turned that off.
It was obvious from the start that the catch up services were much slower to load as they were now an app connecting through the internet.
As I said in an earlier post I no longer watch Netflix on Tivo and use my laptop as I can connect much quicker and every time unlike Tivo.
Sometimes mine doesn't react to the remote making you think either the batteries have gone or you haven't quite pointed or pressed it correctly so you try again a few times and I've ended up switching the box off/on.
I shall certainly look at reducing my tv services as I can get most on FTA through my dish or the laptop.
In my case the need for Tivo is minimal the best feature being the 3 tuners as I only use it as a recorder so if VM brought out a simple box with 3 or 4 tuners and dropped the features on Tivo it would suit me.
I found out today a new service a VEVO App, but it's only on TiVo - First thoughts' oh no, just like YouTube or NetFlix and the speed of the navigation is diabolical.
This box was replaced within the past 6 months, as far as I can remember because of 'bad sectors' which had been mapped out by the TiVo box, I knew what this meant anyway. With Virginmedia though it is a full box swap, and of course you lose all your recordings, and we have the 1Tb box in the lounge.
Anyway, I setup the box to speed up accessing apps, where the box asks for the PIN, so I removed all this because no one in our uses it anyway, and it just slows the TiVo box even more. When Virginmedia does a TiVo box swap in UK, they do not do a dump to the new TiVo box therefore you lose ALL recordings, but if you have TiVo in the USA, they will actually data 'dump' to your new box.
So, today I go to use the new TiVo VEVO App.... OMG, I could have had breakfast, dinner and tea before it eventually played a video!!! What happens to these TiVo boxes, do the HDD's fragment over time? Yes, I know what I am talking about I used to be an electronics engineer. Virginmedia needs to update these TiVo boxes and use SSD drives, not these slow HDD's that hardly suit its purpose.
Having to reboot every few days does not solve the problem, it just postpones it a little longer - before it goes slow again! The picture quality at first on VEVO was like watching something recorded in 240p back in the 1980's! I admit it did get a bit better, after awhile. But it must of took a good 10 minutes to get VEVO up!
Why do we pay for a TV service like this from Virginmedia? Needless, to say the VEVO app is probaby faster on iOS or Android, or even the PC.
Why does TiVo boxes take so dam long to run an App, it should be instant - well, in theory. We all know in practice that is not the case.
I do not want my box swapped again, it is a pointless and repetitive process, and does not fix the slowness of the TiVo box. We have already considered what we are doing, and that is dropping both useless TiVo Boxes.
We considered various options that are available in wireless media boxes, we already subscribe to NetFlix 4 x HD Streams and NowTv (The cheaper way of watching Sky Channels per month) - Freeview, well that is useless in heavy rain like we get, it just causes pixelation and buffering issues.
So at the end of the day, TiVo is being cancelled - it does not serve it's purpose which is intended for.
well im glad i found this forum , my tivo box is slower than a snail and i dunno what to do , it stops when playin and is all pixelated and this has been goin on for weeks now , can someone from virgin help