Menu
Reply
  • 5
  • 0
  • 0
Sputnikstokie
Joining in
194 Views
Message 1 of 8
Flag for a moderator

TiVo box keeps switching back on!

Hi

 

Had the v6 and TiVo boxes a week now,v6 fine but when I switch the tivo box off on standby at night it seems to be back on the next morning!  And then I switch it off and it switches itself back on during the day.

 

Any help appreciated!

 

SS

0 Kudos
Reply
  • 5
  • 0
  • 0
Sputnikstokie
Joining in
163 Views
Message 2 of 8
Flag for a moderator

Re: TiVo box keeps switching back on!

Anyone know anything?

0 Kudos
Reply
  • 15.03K
  • 617
  • 1.02K
Forum Team
Forum Team
148 Views
Message 3 of 8
Flag for a moderator

Re: TiVo box keeps switching back on!

Hi Sputnikstokie

 

Welcome to the Community, I'm very sorry to learn about the problem you're experiencing with your V6 box at the moment.

 

The box updates during the night but as you're experiencing this during the day, I've located your account to run some tests on the set top box from our end.

 

We're detecting some errors so I'd like to arrange for a member of the team to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

We'll speak soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 5
  • 0
  • 0
Sputnikstokie
Joining in
132 Views
Message 4 of 8
Flag for a moderator

Re: TiVo box keeps switching back on!

Hi Craig,

 

 

No ,sorry the v6 box is fine it's the Tivo box.

Seems to of settled down a bit though,typical.

 

Cheers

SS

0 Kudos
Reply
  • 5
  • 0
  • 0
Sputnikstokie
Joining in
112 Views
Message 5 of 8
Flag for a moderator

Re: TiVo box keeps switching back on!

Same fault again on tonight's recorded Modern Family...
0 Kudos
Reply
  • 15.03K
  • 617
  • 1.02K
Forum Team
Forum Team
87 Views
Message 6 of 8
Flag for a moderator

Re: TiVo box keeps switching back on!

Hi Sputnikstokie

 

I'm sorry for the continued problems you're experiencing with your TV service, are you noticing this issue occur quite often recently? 

 

I remember you had an engineer last month, how did that go? We'd love to help to get this issue permanently resolved.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 5
  • 0
  • 0
Sputnikstokie
Joining in
83 Views
Message 7 of 8
Flag for a moderator

Re: TiVo box keeps switching back on!

I was told it was a national error.
Recorded fine this week.

Thanks
SS
0 Kudos
Reply
  • 15.03K
  • 617
  • 1.02K
Forum Team
Forum Team
82 Views
Message 8 of 8
Flag for a moderator

Re: TiVo box keeps switching back on!

Thanks for letting me know SS

 

We'll be here should you need anything moving forward.

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply