That sounds like a faulty box so you'll probably need to phone in and arrange an engineer visit.
Welcome to the Community, I'm so sorry for the problems you're experiencing with your TV service lately.
I've located your account and can see you've spoken to the team about this and a replacement set top box is being sent out, we'd love to hear how that goes.
Apologies again for the continued inconvenience you're experiencing, we're looking forward to hearing from you.
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