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Rhcrocombe
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TiVo box keeps pixelating and stopping during playback of recordings and during live shows

Hi any quick fixes before I ask for a new TiVi Box (box is 3 years old now)

Please help this has got progressively worse over the Christmas break.

thanks in advance let's hope it's a simple fix

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Parrotperson
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Re: TiVo box keeps pixelating and stopping during playback of recordings and during live shows

Presumably you've tried turning it off then on again?

If that doesn't help you need to ring in and get your signal,levels checked. After that then probably a new TiVo. 

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Forum Team
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Re: TiVo box keeps pixelating and stopping during playback of recordings and during live shows

Hi Rhcrocombe,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that your experiencing pixelated picture on your channels and recordings.  I'll be happy to help check this out for you.

 

I have carried out some checks with your box remotely and signal and power levels are fine currently.  I can see that we've already escalated to the network team for monitoring.  As far as I can see nothing has been detected on the network side of things so far. 

 

Can you please let me know the following information:

 

*  Have you checked the leads are connected securely?

*  Is the box well ventilated?

*  Will this happen at random times or specific times of the day?

 

Please let me know and I can help  further.

 

Collette Smiley Happy


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