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andycampbo1
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TiVo box is frozen

Hi all my Virgin TiVo box has frozen. Tried many times but does not get past the getting started menu. Does not start now. Broadband is still working. Please help?
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memememe
On our wavelength
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Re: TiVo box is frozen

Hi, can you let us know what the lights are doing when you reboot?

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Superuser
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Re: TiVo box is frozen

people seem reluctant to use the fault service which they pay for and which VM provide free of charge in relation to equipment that you rent from them rather than buy. It takes about two weeks for the Forum Team to respond to this kind of post and send a hit to the box that will properly reset it, or diagnose remotely that the box has died. It that time you could have called in for a reset or a tech to come out an replace the box if it has met its maker - as unfortunately electronics can do.

150 or 0345 454 1111 and select TV faults.

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Superuser 2016/17
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Forum Team
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Re: TiVo box is frozen

Hi andycampbo1,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've attempted to send a signal hit to your box but it doesn't seem to be responding. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician appointment.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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