people seem reluctant to use the fault service which they pay for and which VM provide free of charge in relation to equipment that you rent from them rather than buy. It takes about two weeks for the Forum Team to respond to this kind of post and send a hit to the box that will properly reset it, or diagnose remotely that the box has died. It that time you could have called in for a reset or a tech to come out an replace the box if it has met its maker - as unfortunately electronics can do.
150 or 0345 454 1111 and select TV faults.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Sorry to hear you're having trouble with your TiVo®.
I've attempted to send a signal hit to your box but it doesn't seem to be responding. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician appointment.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out