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Welcome to the Community!
Sorry to hear you're having trouble with your TiVo®.
I've run some diagnostics on your box and can see some errors that are likely contributing to the issue.
I'd like to send out a technician to take a look at this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can get this arranged.
Look forward to hearing from you!
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