Menu
Reply
  • 3
  • 1
  • 0
Klredhead
Tuning in
1,530 Views
Message 1 of 4
Flag for a moderator

TiVo box freezing

Hi
My TiVo box keeps freezing when trying to change channel and I am unable to watch my recordings as the picture keeps freezing and pixelating. I have reset the box myself and still no better. help! It's been over a week!
0 Kudos
Reply

Helpful Answers
  • 3
  • 1
  • 0
Klredhead
Tuning in
2,942 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: TiVo box freezing

Great Thanks it's been like it for over a week so would be good to get someone to look at the box.

I have replied to arrange a time ASAP.

Thank you
Kirsty Ryan
0 Kudos
Reply

All Replies
  • 6.72K
  • 267
  • 487
Forum Team
Forum Team
1,490 Views
Message 2 of 4
Flag for a moderator

Re: TiVo box freezing

Hi Klredhead,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've run some diagnostics on your box and can see some errors that are likely contributing to the issue.

 

I'd like to send out a technician to take a look at this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can get this arranged.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 3
  • 1
  • 0
Klredhead
Tuning in
2,943 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: TiVo box freezing

Great Thanks it's been like it for over a week so would be good to get someone to look at the box.

I have replied to arrange a time ASAP.

Thank you
Kirsty Ryan
0 Kudos
Reply
  • 3
  • 1
  • 0
Klredhead
Tuning in
1,459 Views
Message 4 of 4
Flag for a moderator

Re: TiVo box freezing

Hi

A technician came out yesterday but the problem seems to have got worse. Can only watch live TV, no rewind or recorded programmes due to pixelating. Changing channels or looking at TV is delayed.

Have messaged original post but no response please help asap.thanks
0 Kudos
Reply