Only been used for 3 weeks in that time it has crashed every 30mins now it will not even turn on. Shoddy service by you guys costing me money for something that I can't even use. I would like to cancel my account and go with another reputable company.
Welcome in and thank you for posting, It's great to see a new addition to our Community
I'm sorry to learn about the TiVo being offline and not coming back. I would like to apologise for the delay in getting back to you, as a Community we promote the Community response before we step in and I'd certainly like to help.
I have been into your account and can see the issue here and would like to arrange an engineer out to come and help resolve this. There are no known faults in the area. I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.