TiVo box breaking up when playing recorded programs
Hi, I have recently got a new TiVo box, which I thought would fix the problems I was having, but it seems to have got worse! If we watch catch up programs, on BBC iplayer or programs we have recorded, or rewound live tv, the picture breaks up or freezes and the program has to be fast forwarded or rewound to get it working again. This is so frustrating, is there something I can do to fix it? Thanks, Lucy.
Re: TiVo box breaking up when playing recorded programs
It sounds as if you either have an issue with the HDD in the box, and/or intermittent signal issues. What did the Faults team say when you talked to them?
You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)
This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.
Please use the Search feature before starting a new thread To thank or if you Like a post, use the Kudos +★button.↘ If it's an answer to your query, click Options. ↑ Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!