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sapper_arj
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TiVo box Rebooting at 06:55am for the last 3 days

 

Good morning all

The last three days, my Tivo box has decided to reboot it self at 06:55 am

It started on Monday and has done it every day since. 

Any idea why?

 

Adrian 

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Re: Rebooting at 06:55am

Hi All,

I just wanted to pop back again and give you all an update for those who are affected.

We’ve been able to get confirmation from the networks team that this is the result of upgrade work in your local area (Enfield and Croydon) – the boxes were rebooting in order to allow them to connect to the new part of the network.

This work is nearly complete, and the team tell us that this rebooting should stop in the next few days.

We’re so sorry about the inconvenience this has caused.

I will pop back again if anything changes along the way.

Thanks again for your continued patience whilst we work to resolve this issue.

Collette Smiley Happy


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Re: Rebooting at 06:55am

Hi Adrian,

 

Thanks for coming by Smiley Happy

 

This does sound like an odd one that it reboots at the same time each day for the last few days.  I have taken a look at your box remotely and all looks fine signal and power level wise.

 

As far as I can tell there's no maintenance going on.  Is your box powered on at all times?  (Even if it is in standby)  

 

Let me know if this is still ongoing, I can check further.

 

I look forward to hearing from you.

 

Collette Smiley Happy


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purple999
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Re: TiVo box Rebooting at 06:55am for the last 3 days

Hi sapper_arj,

Just wondered whether you'd had any luck with this, as I'm having a similar problem - just at 6.15am rather than 6.55am.

Thanks,

purple

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sapper_arj
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Re: TiVo box Rebooting at 06:55am for the last 3 days

 

Well, the Virgin team seemed to completely miss my post, but it seems to have stopped since the weekend.

So cured it self possibly?

So I am not sure what was happening....

 

Adrian 

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purple999
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Re: TiVo box Rebooting at 06:55am for the last 3 days

Thanks Adrian - I haven't heard from anyone at Virgin (though I notice that they've responded to other posts - I'll try not to take it personally), so fingers crossed mine will repair itself too! Smiley Very Happy
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overyourhead
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Message 6 of 126
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Re: TiVo box Rebooting at 06:55am for the last 3 days

I have exactly the same problem. At exactly 7am everyday one of my TIVO reboots itself. Exactly the same time to the second every day. The other Tivo I have is fine. 

After the reboot the box works fine until 24 hours later.

Help!

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sapper_arj
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Re: TiVo box Rebooting at 06:55am for the last 3 days

Hi

My re-booting stopped after a week or so...

So not sure what the problem was...

Adrian 

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overyourhead
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Re: TiVo box Rebooting at 06:55am for the last 3 days

Sadly it's still happening for me. At 7:02am every day my Tivo reboots. All the front lights flash on and the box goes through it's boot cycle.  At *exactly* 7:02am.

Can anyone from VM help or offer any advice? 

Thanks,

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Re: TiVo box Rebooting at 06:55am for the last 3 days

Hi Adrian,

I just wanted to pop by and see how things are today?

If you're still getting any issues with the box rebooting itself, let me know and I can help further.

Collette Smiley Happy


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Re: TiVo box Rebooting at 06:55am for the last 3 days

Hi overyourhead,

Thanks for coming by Smiley Happy

We do seem to be having a few reports of this last few days, I am currently working with a fault team to investigate this.

Can you please confirm if the time is correct when you check the mini guide?

Keep me posted, I'm here to help.

Collette Smiley Happy


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