Ring in this as a fault. You will only get a proper reply if you ring in and tell them what is happening. Do not wait for a reply here, as this is not monitored 24 hours a day. Ring it in and book an engineer to come out and fix it, that is what you are paying Virgin for. Good Luck.
Thanks for popping into the Community again and posting your comment.
I'm sorry to read that you've been having the purple/ frozen screen when watching the TiVo.
I've been looking into the TiVo and can certainly see that the Downstream power levels in the box and and input level are out of spec'. After searching for an outage in the area and not finding one I'd like to arrange an engineering visit.
I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.
Cheers for coming back to the Forum and letting us know that your TV services are now working after the engineer call-out.
Apologies that you aren't able to downgrade your services online. Before removing services, or downgrading, we want to speak with our customers so that we can make sure we get you on the best package possible, as sometimes disconnecting from a service doesn't always mean that the customer will be saving money.
Please let us know if we can help further.
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