Welcome to the Community, I'm very sorry for the problems you're experiencing with your TV and Broadband service recently.
As you've posted in the TV board, I've been able to locate your account to run some tests on your set top box from our end for you. We're not detecting any errors at the moment though, so I hope that means things have improved with your service?
If not, get in touch and let us know what actions you're performing that are happening slowly and I'll take another look for you right away.
Apologies again for the inconvenience caused, we're looking forward to hearing from you.