I'm sorry to hear that TiVo® is running slowly and that you're having trouble with BBC iPlayer loading. I will be happy to have a look at this for you.
I have carried out come checks with the TiVo® remotely and all looks fine signal/power level wise. I have also checked the network side and I'm pleased to say there aren’t any high demand issues present.
I would like to know a bit more about what's happening currently. Can you please reply with the following:
* Do you get the same responses when using other Apps like YouTube or Netflix? (If you don't normally use these apps can you please given them a try and let me know how you get on?
* Do you get a slow response mainly when navigating the menu system, using the apps, ordering On Demand? If you can let me know what is running slow specifically I can help further.
Keep me posted.
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Hi Collette, the main issue is in navigating the menu but loading iplayer, youtube and ( as I discovered yesterday) Netflix is incredibly slow. We have found it quicker to cast from youtube/iplayer to our other tv (not connected to Virgin) via Chromecast.
When trying to navigate the menu the handset is responsive (batteries replaced one week ago) but the box is slow to activate - sometimes taking 3-4 attempts to get it to boot - and very slow navigating between on demand or catch up. It is very frustrating and so any help would be welcome.
I have just unplugged the box to see if a hard reset would work but to no avail.