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SL
On our wavelength
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TiVo STILL slow 😡

Its been months now.

My Tivo box is slow. I often get a black frozen screen when changing channels or menu. Sometimes it's the circle loading symbol. Other times I'll press button on the remote and it will respond 40 seconds later. 

 

Weirdly it seems to be much worse in the evening.
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jonathanlouis
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Re: TiVo STILL slow 😡

sl no problems forum team can check it out for you for issues on their test kit they will be in touch with you if they find issues takes ages to get back to u or private message forum team customer /helper tv issues jonni
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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: TiVo STILL slow 😡

Hi SL, 

 

Thank you for your message, I'm so sorry that the TiVo's being slow lately, it's never great when this happens. 

 

I have tested the connection and I can see that the TiVo's running quite well. Can you please tell me more about the symptoms of the slowness on the TiVo.

 

Keep in touch,

Ben


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SL
On our wavelength
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Re: TiVo STILL slow 😡

Hi Ben, thanks for your reply.

It seems to slow down in the evening. When changing menu's, like from Guide to Recordings the screen will often go black and freeze.

When scrolling through the guide it often can't keep up And will freeze.

Even when deleting a show or series link the loading circle will appear in the middle of the screen and freeze.

I called VM a few months ago to cancel due to the slow tivo and was convinced to stay by your retention team as they offered me a deal and they said a new TV set top box was being released next year and to call when this happens to have my tivo swapped with the new box.
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Parrotperson
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Re: TiVo STILL slow 😡

That sounds a bit like over utilisation in your area ie too many people using the network at the same time. 

The new V6 box is now available to order and is supposed to be lightening quick- I'll find out as I have an install booked in January. 

 

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SL
On our wavelength
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Message 6 of 9
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Re: TiVo STILL slow 😡

Still no reply from VM?

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tonyworks
Up to speed
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Re: TiVo STILL slow 😡

Hi, I don't think you will get a reply. BenD_H seems only to reply once and then ignore you! I am not sure if he is a real person or a computerised reply? VM seem very good at ignoring their customers after the initial response. They think you will go away. You need to keep phoning them - it seems the only way to get something done. It certainly is the quickest.

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Superuser
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Re: TiVo STILL slow 😡

Ben's real, albeit a retired Forum Team member.

For anything technical, always ring it in - there's a huge post backlog on the forums.


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Forum Team
Forum Team
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Re: TiVo STILL slow 😡

Hi SL

 

I'm so sorry for the problems you've mentioned with your TV service, I've been able to run some tests on the set top box again for you.

 

We're detecting some minor errors from our end, but as you've mentioned you're experiencing these issues I'd like to arrange for someone to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Talk soon

Craig


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