Thanks for posting!
Really sorry to hear you're having trouble with this.
I've run diagnostics on your account and I can see an issue with the TiVo® hard drive. I'd like to send a technician to take a look at this for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out