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TiVo Box poor performance

When replaying recorded programmes from the TIVO box, it frequently stops, hesitates or has decoding defects. The HDD seems to be either constantly working or has an error. Any ideas of issue can you diagnose remotely?
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Re: TiVo Box poor performance

Hi LenryAsquith


Welcome to the Community, I am very sorry to learn about the problems with your TiVo service at the moment.


I'd really like to take a closer look at your account from our end so I can run some tests for you but I've not been able to locate your account information unfortunately. So I'm able to do that could you respond to the private message I've sent with the requested information?


You can view the message by clicking the purple envelope on the top right of this page. I'm sorry again for the inconvenience this is causing.


Talk soon


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