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ropeja
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TiVo Box picture freezing on recordings but no issues with live tv

Hi

I have a worsening problem with my Tivo box : recordings stutter then intermittently freeze and the tiro box does not respond to remote control commands. Only if I wait for the box to unfreeze, back out of the recording, start to watch a different recording and then go back to the first will it continue to play without stuttering.

Looking at other questions on the forum this is an HDD issue.

Can someone please contact me to arrange a test of there signals and/or an engineers visit to see if the box needs swapping out.

Cheers

Roger

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randombeats
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Re: TiVo Box picture freezing on recordings but no issues with live tv

same issues here

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Re: TiVo Box picture freezing on recordings but no issues with live tv

Hi ropeja,

 

Welcome to the Community!

 

Sorry to hear you're having TiVo® trouble.

 

I've run some diagnostics on your box and there are definitely issues with your TiVo® hard drive. We'll need to send a technician out to investigate this for you.

 

I've sent a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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Re: TiVo Box picture freezing on recordings but no issues with live tv

Hi randombeats,

 

Thanks for posting!

 

Sorry you're having trouble with recordings too.

 

I'd love to check this out for you but I'm having difficulty finding your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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Re: TiVo Box picture freezing on recordings but no issues with live tv

Hi ropeja,

 

That's great! I'll pass the number over to the technician.

 

Thanks for the address confirmation. Let me know how the appointment goes and give me a shout if you need anything else.

 

All the best  Smiley Very Happy

 

Josh


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ropeja
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Re: TiVo Box picture freezing on recordings but no issues with live tv

Hi Josh

The replacement box cured the freezing issue but now has developed a really loud intermittent 'clicking' noise. It is loud enough to disturb when the TV is off and sounds like an imminent hard drive failure.

Can you arrange for an engineer to call me and schedule an engineer's visit please.

Thanks

Roger

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Re: TiVo Box picture freezing on recordings but no issues with live tv

Hello Roger,

 

Josh_RW is away at the moment so I hope you don't mind me stepping in.

 

Sorry to hear you now have a clicking noise from the box, I can certainly arrange another technician for you so if you click on the purple envelope at the top right of the screen you will see another message from me with further information.

 

Talk to you soon

Rose
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