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I'm very sorry to learn about the problems you're experiencing with your TiVo box.
I've located your account and been able to run some tests on the set top box form our end for you, we're detecting some errors from our end and I'd like to arrange for a member of the team to come and take a closer look if you're available?
I've sent you information about this in a private message, which you can view by clicking the envelope on the top right of this page.