Menu
Reply
  • 375
  • 9
  • 32
Click4
Fibre optic
150 Views
Message 1 of 5
Flag for a moderator

TiVo Box - Quick Start Replacement Required

Hi,

My 1TB TiVo box, S/N C82864291XCPBWJB appears to of suffered a hard drive failure, bad vibration from the unit, and hard drive sounds bad.... unit keeps restarting but doesn't boot up just goes to starting up screen doesn't progress then reboots randomly.

Tried switching it off and on again, but due to it being a mechanical hard drive fault, as expected no change.

Swapped box with another box to eliminate cable... as mentioned though mechanical fault, so as expected works fine with another box.

All other services, and boxes working perfectly fine so services to property unaffected.

Signal levels within VM Specifications.

Downstream ranges from -1.5 to -0.5 dBmV SNR 40.3

Upstream, 40.5 dBmV

Engineer not required, only Quick Start Replacement Required.

Thanks

0 Kudos
Reply
  • 1.63K
  • 165
  • 288
Parrotperson
Super solver
146 Views
Message 2 of 5
Flag for a moderator

Re: TiVo Box - Quick Start Replacement Required

You need to phone in. This is primarily a user forum. Try 150 free from a VM phone or 03454541111

0 Kudos
Reply
  • 375
  • 9
  • 32
Click4
Fibre optic
136 Views
Message 3 of 5
Flag for a moderator

Re: TiVo Box - Quick Start Replacement Required

Thanks,

Haven't had to phone In box faults past few times,

Problem with phoning in is you get put through to philippine call centre sometimes and even when it is a Welsh call centre as they are level 1 support usually insist on engineer, but on here you get through to level 2 support who can send out quick start packages for replacement when engineers aren't usually required.

If I don't get a reply will call it in.

Thanks
0 Kudos
Reply
  • 6.77K
  • 273
  • 491
Forum Team
Forum Team
99 Views
Message 4 of 5
Flag for a moderator

Re: TiVo Box - Quick Start Replacement Required

Hi Click4,

Thanks for posting.

 

I've sent you a private message (purple envelope at the top right of your screen) so we can get this sorted out for you.

Look forward to hearing from you.

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 375
  • 9
  • 32
Click4
Fibre optic
89 Views
Message 5 of 5
Flag for a moderator

Re: TiVo Box - Quick Start Replacement Required

Hi, no message has come through.

Thanks
0 Kudos
Reply