I recently had my TiVo box installed (about 3 weeks ago), today I've tried to turn it on and am getting a black screen when trying to view anything. I can go to the guide and go to my recorded shows and view the channel lists but when trying to view anything I just get a black screen, even pre recorded programs. I've tried rebooting, restarting, trying different HDMI ports, different HDMI cables, checked all cables and everything else that I can think of. Any ideas? Seems to be from a quick search around that this isn't an uncommon problem, but having tried various restarts etc am still having no luck. Wonder if anyone had the same problem and found a solution that I haven't tried as of yet, or whether it's a problem with the box and/or line. Haven't experienced any issues with the router/internet.
I have very similar issues. Twice now my Tivo box hasn't shown a picture for live programmes and the same for my pre-recorded programmes. I can access the menus fine and when on channels with a red button service it shows a button and label on the top right of my screen. Last week when it happened I had 45mins on the phone to yourselves who couldn't fix it so arranged an engineer. I messed around with my HDMI cables later on and seemed to fix it. It happened again last night and I couldn't seem to fix it by unplugging and swapping round my cables. Do you have an idea what could be causing this?
This is happening for me as well. Had the box installed and working well for some time and recently this has happened twice. The first time seemed to correct itself after a restart of the box, but the second time it is happening more often and doesn't seem to respond to any reset, restart or changing or wires etc.
Can someone test the box please and check if there is an issue.