Welcome to the Community Forum and thanks for contacting us to report a problem with your TiVo box being stuck on the Start Up screen. I'm sorry that you are experiencing this issue with your service--I will look into this for you straight away.
I've been able to access your account via your Forum details and have sent a new signal to the box, but testing shows that there is still an issue that I will need to get an engineer out to fix for you.
I'll send you a private message requesting further details for this. Just check the purple envelope at the top right of this page.
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