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SwanseaDave
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The Price of Loyalty..........or not

Here I am,a loyal customer since the days of CableTel only to find that my loyalty discount has been taken away!!

 

I`d wondered why my bill was higher than usual.As we are both retired the extra amount every month is unaffordable.

 

Can anyone from VM help me sort it out please?

 

Dave Phillips SA1 2HB No.64

Blues is a Healer-John Lee Hooker
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Parrotperson
Super solver
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Message 2 of 5
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Re: The Price of Loyalty..........or not

I'm afraid they can't talk about your account on the forum because of the data protection act

 

youll have to phone in. Could be a simple mistake of course. 

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SwanseaDave
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Re: The Price of Loyalty..........or not

Ok thanks,should have known that.

Blues is a Healer-John Lee Hooker
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andrewilley
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Message 4 of 5
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Re: The Price of Loyalty..........or not

If it's anything like mobile accounts, loyalty discounts are for a fixed period (during which time you are locked in on a contract). They do it so you can't just up and leave whenever you want.

 

Call them and tell them you are thinking of leaving as you seem to be out of contract and they don't seem to want your custom any more, and see what they offer you.

 

Andre

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SwanseaDave
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Message 5 of 5
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Re: The Price of Loyalty..........or not

Thanks,I intend to do just that.

 

Anyone know the phone number for Retentions please?

Blues is a Healer-John Lee Hooker
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