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KHaslam
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Message 1 of 13
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The Flash catchup not working

I can watch most on demand but Catch up on The Flash new episode gives a constant unavailable error.
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Forum Team (Retired) BenD_H
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Message 2 of 13
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Re: The Flash catchup not working

Hi KHaslam,

 

Thank you for your message, I hope you're enjoying your weekend Smiley Happy

 

Looks like this is loading fine from here, I have run some tests on the TiVo and it's running healthily.

 

Can you please reboot the box and give this another go?

 

Keep in touch.

Ben


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KHaslam
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Message 3 of 13
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Re: The Flash catchup not working

Hi Ben,
I have restarted the box from the help menu but the sky on demand still isn't working.
I have tried The Flash and Arrow and still get a 319 error code.
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DavidJWalker
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Message 4 of 13
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Re: The Flash catchup not working

use this and see if it starts working again

Press Home on your TiVo remote
Select Help & Settings.
Choose Settings.
Select Network.
Choose from the available options.
Connect to the Virgin Media Service now
Normally, you won’t need to choose this option as your box connects to the network automatically every few hours. But if you choose to connect manually you’ll be able to see the status of the connection. While your box is connecting, you can still watch live TV, set up recordings and search for shows.

Using VIVID 200 Gamer Optical Fibre, Full House TV, Talk More Anytime



Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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KHaslam
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Message 5 of 13
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Re: The Flash catchup not working

Thanks David,

The box is currently connecting and is at the 5th stage, Loading Info. It jas been like that for at least 5 minutes.

I have called virgin who first of all said it was a issue that had been rectified, but then changed their mind and said it is a local error that isn't expected to be fixed until Tuesday.


Cheers, Kev
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Forum Team (Retired) BenD_H
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Message 6 of 13
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Re: The Flash catchup not working

Hi Kev,

 

Cheers for letting the Community know how you've been getting on, I hope you've been able to enjoy some of the Halloween so far. 

 

There should be plenty of free space for the content to be uploaded and I'm eager to hear whether you've been able to get anywhere with this?

 

I have tested the account and I've not seen anything that would mask an issue, your services are running well.

 

Keep in touch.

Ben


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wolfyccfc
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Message 7 of 13
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Re: The Flash catchup not working

we are having the same issue (319) on various programmes, a league of their own being one. Call centre said it was a nationwide issue with some to most programmes within the issue. Resolve date is down for the3rd

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KHaslam
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Message 8 of 13
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Re: The Flash catchup not working

Hi,
Still no joy. The connection is fine and i can watch all other catch up apart from Sky.

I have over 50 hours of space so no issues there.

I have to now wait until the 3rd to see if it is resolved and get back in touch again if not, when they will see if an engineer needs to look at my 3 month old box to see if there is something wrong with it.

Very annoying and doesn't fill me with confidence as a new virgin customer. Was with Sky for over 20 years and will be heading back there if things don't improve.
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Forum Team
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Message 9 of 13
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Re: The Flash catchup not working

Hi there,

 

Thanks for posting!

 

I've checked out our National outages and there are issues still open with certain Sky programs On Demand (Ref. F004850580).

 

The current review date is still set for 3rd November. I'm really sorry for the trouble this has caused.

 

Josh


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KHaslam
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Message 10 of 13
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Re: The Flash catchup not working

This issue is still on going, and has just been extended by another week.

Yesterday it was due to be fixed by 16:00 today, now it's the 17th.

If catch up is included as part of my contract will i get re-imbursed for all the time it is down?

Very annoying as I rely alot on catch up due to the hours I work.
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