I've just cancelled by tv subscription but I'm keeping broadband, though it's down today.
I have received a box to return my TiVo box. The accompanying letter said that I should use the provided terminator caps once I remove the cable. But there were no terminator caps enclosed. I've called and spoken with tech support and customer service but no one has had a clue. Is it important that I terminate? I have a single cable coming in split into three for the super hub and two TiVo boxes. Both the TiVo boxes are being returned.
Same here. I have received a pack for returning my Virgin Media equipment along with instructions which state that it is REALLY IMPORTANT to repace the white co-axial cable "with the silver terminator cap we've given you". It wasn't sent to me in my returns pack. Where would it be then, please??!!....
I couldn't find the caps either. Virgin customers services said don't worry. I searched the packaging again and they were lodged in a corner. I think they're only needed to prevent damage in case you want to get Virgin TV back.