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Greenbelt1
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TV pixels!

For three days have had pixelated screen. Checked all connections, rebooted etc etc. Tried to use onsite service status, shows no TVs problems reported. Used link for fault finding, taken to page 'Oops page broken' 'this site is not working at the moment'. Last resort, rang 150 to report, entered requested digits including password .. 'We are very busy, you may have to wait up to 10 mins'. held for SIXTEEN minutes to then get a dead tone!! This happened on two occasions. So this is my third attempt to try and get some help this evening

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Re: TV pixels!

Hi Greenbelt1

 

Welcome to the Community, I'm really sorry to learn about the problems you've been experiencing with your TV service lately.

 

I've been able to locate your account and run some tests on the set top box from our end for you, we're seeing some errors being reported and I'd like to arrange for a member of the team to come and take a closer look.

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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