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Rachelmcf2011
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Message 1 of 19
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TV guide says to be announced

The TiVo box crashed this morning, finally got it working after 3 hours and now the guide says to be announced on every channel, we have tried rebooting the box and have deleted everything as suggested in a further post and it's made no difference guide says to be announced. Tried calling the technical support people and the phone says there is a fault on the line and to try calling later. I have spent all day trying to get my TiVo box working please help.
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ozsat
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Message 2 of 19
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Re: TV guide says to be announced

You need to force a Network connection to download the Guide Data

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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Re: TV guide says to be announced

Hi Rachelmcf2011,

 

Thanks for your post and welcome to the forums. 

 

I'm sorry to see you are having an issue with your TiVo®

 

How are things looking today? 

 

Did forcing the network connect as ozsat suggested worked?

 

Keep me posted. 

 

Thanks, 

Kath_F
Forum Team

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Rachelmcf2011
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Message 4 of 19
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Re: TV guide says to be announced

The same thing is happening every morning, it takes about an hour and half to get it working again after a crash and then we have to force connection to get the TV guide working. We have tried turning it off at the power still same problem.
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Re: TV guide says to be announced

Hey Rachelmcf2011

 

I'm really sorry to learn about the problems you're experiencing, do you leave your set top box turned on overnight or do you turn it off?

 

Talk soon

Craig


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Rachelmcf2011
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Message 6 of 19
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Re: TV guide says to be announced

Yet another day and yet another crash and once again stuck in start up loop. I have tried calling the technical help team and they don't do anything, I've e-mailed 2 complaints and still no reply. I just want to be able to watch my telly when I get up in the morning rather than it taking nearly 2 hours and lots or rebooting it to get it working. We have tried both leaving it on and turning it off makes no difference still crashes and then won't reboot.
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Re: TV guide says to be announced

Hi Rachelmcf2011

 

Thanks for getting back to me, I want to help to get this problem fixed.

 

Are you able to leave the set top box turned on for me so I can monitor this over the next few days?

 

Talk soon

Craig


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Rachelmcf2011
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Message 8 of 19
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Re: TV guide says to be announced

Yes that's fine. We will leave it on as much as we can, but it will go into standby after a few hours which is probably when it will crash, as obviously we will be going out and to sleep.
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Re: TV guide says to be announced

HEy Rachelmcf2011

 

Thanks for that, the box being in standby is absolutely fine, we just want to make sure it's not fully turned off while we're taking a look.

 

If the issue occurs over the next few days, by all means reboot the set top box so you can get your TV guide working too.

 

I'll be in touch

Craig


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Rachelmcf2011
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Message 10 of 19
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Re: TV guide says to be announced

This box is still crashing every day, takes ages to reboot. Smiley Sad
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