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Registered: ‎20-08-2016
Message 1 of 7 (386 Views)

TV channels pixalated

Hi.

Anyone know how to sort out Virgin Media channels that are always pixelated?

Mainly the HD ones.


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Message 3 of 7 (672 Views)
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confirmed by MonsterMike
2 weeks ago

Re: TV channels pixalated

Hi MonsterMike,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with pixelation.

 

I've run diagnostics on your equipment and I can see an issue with your DVB SNR levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 2 of 7 (364 Views)

Re: TV channels pixalated

I've been having the same issue on multiple channels.
ITV particularly bad today
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Message 3 of 7 (673 Views)
Helpful Answer
confirmed by MonsterMike
2 weeks ago

Re: TV channels pixalated

Hi MonsterMike,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with pixelation.

 

I've run diagnostics on your equipment and I can see an issue with your DVB SNR levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 4 of 7 (214 Views)

Re: TV channels pixalated

Hi

I am getting pixilation on certain channels and at random times. Some channels are almost constant. Particularly BT sports and HD channels. Advice please.

 

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Message 5 of 7 (174 Views)

Re: TV channels pixalated

[ Edited ]

Josh_RW wrote:

Hi MonsterMike,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with pixelation.

 

I've run diagnostics on your equipment and I can see an issue with your DVB SNR levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh



Hi Josh,

I'm having similar problem. Can you run a test on my equipment?

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Message 6 of 7 (49 Views)

Re: TV channels pixalated

I've been having problems with HD channels pixelating for the last couple of weeks, it's not all of them and it seems to switch between which ones are affected. I'm sick of recording programmes that I can't watch though. Have other people had this resolved?

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Message 7 of 7 (13 Views)

Re: TV channels pixalated

Hi 

I am also experiencing Pixalation as well as some channels showing an error  telling me that there is something wrong with the signal (W02). This is despite installing a new TiVo box which, I was advised, would solve this issue. The issue began last week.

Could this be something to do with the hot weather we have been experiencing and, if so, wouldn't it be helpful if Virgin Media could advise their helpdesk that there is a problem so at least we could be told rather than being sent on a wild goose chase? I have lost a considerable amount of saved programmes in changing boxes, apparently to no avail.

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