Thanks for your post and welcome to the forums. It's great having you on board with us but we're really sorry to hear about the issues you are having with your TiVo® box.
Since posting, I can see you have called in to get things resolved. How did the call go? Are you still having an issue?
Come back and let us know as we're here to help
Tech fan? Have you read our Digital life blog yet? Check it out
hard drive was gone - needed replacing
all sorted now - engineers, extremely helpful & friendly