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Johann2016
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TV and Broadband goes down almost daily

Hi all. Hoping someone can help. For the last 6-7 weeks we've had a "dip" in our TV and internet service occurring every now and then. The TV signal will be lost giving a black screen with the "Contact the service provider" message coming up and at the same time our internet goes down and modem reboots.  Its now happening almost daily. Contacted Customer Service but they cant do anything unless I contact them at the exact moment the problem happens. Could be tricky.

Anyone else experience this?

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Re: TV and Broadband goes down almost daily

Hi Johann2016,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your services.

 

I've run a diagnostic on your equipment and I can see an issue with the upstream power levels. Looks like it's moving just outside of it's operational parameters, which accounts for the intermittency of the issue.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh 


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