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ManutdRedsFan
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TV and Broadband down

Anybody know how to contact Virgin via email or chat?

My tv and Internet has been down all day and still not back on Virgin have said it's a fault in the area, I just wanted to get in touch with them about having money knocked off my bill as I have not recieved a service am paying for. I haven't got a land line it will cost me a fortune ringing them.

Many thanks

Michael
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Parrotperson
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Re: TV and Broadband down

Isn't there a live chat button on the VM Website? Sorry I honestly don't know but thought there was. Email is useless as they never seem to answer 

 

as as to getting money back I'm guessing it will depend on how long your service has been down.

 

try 0345 4541111. Or 0345 4542222

 

youl you'll only be charged normal rates. 

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ManutdRedsFan
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Re: TV and Broadband down

Ok cheers the chat button hasn't appeared and can't seem to find it il try them numbers

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Forum Team
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Re: TV and Broadband down

Hi ManutdRedsFan, 

 

Thanks for your post and welcome to the forums. It's great to have you involved in the Community. 

 

I'm sorry to hear you've been having an issue with your services. 

 

You can reach the Online Chat team here: http://virg.co/contact

 

You can also speak to the team on 150 / 0345 454 1111.

 

We don't offer support via email any more so don't have a valid email address to give you. 

 

Have you been able to sort things since you last posted or are you still having an issue?

 

Let me know as we can help if you are still having an issue with your services. 

 

Thanks, 

Kath_F
Forum Team

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