Can anyone tell me how long the TIVO box has been included with the TV XL package?
I believe it might have been part of the TV XL pack from before Virgin renamed my package to an XL. I had some other TV selection before then, but they were ditching that one, and offered me the XL as a substitute.
Knowing when they started including the TIVO unit may be useful ammunition when I discussthe issue with them next week.
I've been a customer since Eurobell, and whilst I generally find the service good, I have had a couple of situations where they shot themselves in the foot by changing the packages and not thinking about what message notrolling the changes out to exisiting customers would send.
I used to pay £4 for web space to host a couple of family web-sites: when they began to include a larger block of web-space in the base bundle, VM gave me the extra space, but carried on charging. When I noticed and complained, they eventually refunded me £120, and sent us some vouchers for cinema tickets.