Thanks for your post and apologies to hear you are having an issue with your TV service
I'm more than happy to take a look at this for you however I've been unable to locate your details. I will need some information from you in order to help.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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