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davem05
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TV Listings not updating

hi my tv listings is not updating just saying to be announced, I have two boxes and this is only happening on the main box. I have reset, turned of at the mains, and the problem his still happening.

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Re: TV Listings not updating

Hi davem05,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting To Be Announced on your guide listings.  I just wanted to pop by and see how things are today.

If you're still getting To Be Announced on the guide follow these steps:

* Carry out a service connection by: HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW (This process will take a few minutes usually but can take up to 40 mins).

* Carry out a further reboot to refresh everything.

Let me know how you get on, I'm here to help if you need me.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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jguile
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Re: TV Listings not updating

Hi Collette i have done all the things that you have suggested but still not guide showing.
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Re: TV Listings not updating

Hi jguile,

A warm welcome to our community Smiley Happy

I'm sorry that you're also experiencing a loss of programme information on the guide.  I'll be happy to help check this out for you.

It's great that you've already tried the service connection process.  If you don't mind can you please reboot the box by pressing and holding down the standby button on the box for 5 seconds.  Once the reboot has completed can you please carry out the service connection once more?  

Once this is done, please let me know if the service connection went through successfully or failed or if you get an error instead or if indeed it helps clear the issue.  Please keep me posted, I'm here if you need me.

I look forward to hearing from you.

Collette Smiley Happy

 


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jguile
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Re: TV Listings not updating

Hi Colette,

Thanks for replying, I have done what you suggested and it says last status succeeded but still no information on the guide. Yesterday the box just turned it self off and rebooted on its own too 

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jguile
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Re: TV Listings not updating

Rebooted and it took ages this time but now all working

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Re: TV Listings not updating

Hi jguile 

Thanks for the update Smiley Happy

I am pleased to hear all is working now for you.  If you ever have any further queries, the community is here to help should you need us.

All the best.

Collette Smiley Happy

 


Tech fan? Have you read our Digital life blog yet? Check it out


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