I'm sorry that you're also experiencing a loss of programme information on the guide. I'll be happy to help check this out for you.
It's great that you've already tried the service connection process. If you don't mind can you please reboot the box by pressing and holding down the standby button on the box for 5 seconds. Once the reboot has completed can you please carry out the service connection once more?
Once this is done, please let me know if the service connection went through successfully or failed or if you get an error instead or if indeed it helps clear the issue. Please keep me posted, I'm here if you need me.
I look forward to hearing from you.
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