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huguesk
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TIVO stuck on start up loop !!

Hi all,

This is my first post. I have been having a serious problem with my TIVO box the last few weeks. It was stuck in a loop at the starting up page and i was not able to watch any tv, i contacted Virgin and they sent me another TIVO box for me to install. I have installed the new TIVO Box and it worked fine for 2 days and it has also started having the same issue, it is now stuck on the starting up loop. Does anyone have a solution to this problem?

Thank you for your help.

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Parrotperson
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Message 2 of 11
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Re: TIVO stuck on start up loop !!

Susoect a cabling issue or possibly a cabinet issue as your box doesn't appear to be connecting to the network. Either way you'll need to phone in again I'm afraid 

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Forum Team
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Message 3 of 11
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Re: TIVO stuck on start up loop !!

Hello huguesk,

 

Sorry to hear you are experiencing issues with your TiVo® box and I would like to welcome you to the community.

 

I have been able to locate your account to send some signals to the box so if it's still the same please let me know and I will book a technician to take a look at it for you.

 

Looking forward to hearing from you

Rose
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huguesk
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Message 4 of 11
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Re: TIVO stuck on start up loop !!

Hi thank you so much for your help. The box started to work fine but now it stops and goes back to the eternal loop. The problem is still not fixed. 

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gillianpalmer
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Message 5 of 11
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Re: TIVO stuck on start up loop !!

I am experiencing the exact same issue any new solutions? Thanks.

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Forum Team
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Message 6 of 11
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Re: TIVO stuck on start up loop !!

Hi gillianpalmer,

 

Welcome to the Community!

 

Sorry to hear you've had some trouble with your TiVo®.

 

I've run a diagnostic on your box and it's online and looking great at the moment. Are you still experiencing the same issue?

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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gillianpalmer
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Message 7 of 11
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Re: TIVO stuck on start up loop !!

Thanks Josh for checking this for me.I will get back to you later as I have not got tv on yet.thanks again.Gill

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Message 8 of 11
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Re: TIVO stuck on start up loop !!

Hi Gill,

 

No problem. I'll be available until 10pm tonight so you have plenty of time!

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 9 of 11
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Re: TIVO stuck on start up loop !!

Hi huguesk,

 

Sorry to hear you're still having trouble with this.

 

I'd like to send a technician to take a look at this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Robsteph54
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Message 10 of 11
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Re: TIVO stuck on start up loop !!

I am also having this issue. Have contacted VirginMedia and they can't get an engineer to me until Friday! So no TV for 5 days. I will be contacting billings tomorrow to ensure that I am provided with some form of discount due to loss of service!

Is anyone able to advise why this is happening? And will the problem be rectified when an engineer attends Friday?
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