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bk778c
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TIVO remote

Hi,

The TIVO remote has taken a tumble and is broke beyond repair (circuit board feeding the infra red has cracked).

Dialled 150 but all I get are recorded messages sending me around in circles. Please help.

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Superuser
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Re: TIVO remote

Which option did you use when calling in? Once into the main menu, go with option 2 (faults) and then report a TV fault. If it mentions having to do a test of your kit, let it or go with a skip option if presented with one. Alternately go with option 4 -> option 5 and ask them to put you through to the TV faults team.

Additionally, you can try asking for a replacement via the web chat, go with the following options route (from a desktop/laptop): http://www.virginmedia.com/contact/http://www.virginmedia.com/contact/ -> TV -> Help with my remote control -> chat online. Does it say all agents are busy? Reload the page every 3 minutes and check again.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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