It could take 1-2 weeks on here for a member of virgin to get to this message, it would be quicker to phone.
Have you tried switching the tivo off, waiting a couple of minutes and and then switching it on again.
Apologies again for the problems with your TV service, I just wanted to let you know that I've responded to your other thread regarding this issue [here].
We like to keep things in one place to help us keep track of the conversation, so if you need any assistance regarding this issue moving forward, get in touch there.
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