For the last week I have had issues with the box not downloading program information along with Netflix refusing to start up. Both are issues I have had in the past and I'm getting pretty fed up with them.
What did they say last time when you reported it?
Welcome to the Virgin Media Community, I'm massively sorry to hear about the problems you've been experiencing with your TiVo box lately.
I've been able to locate your account to take a closer look at this from our end and I can see that there's an issue in your local area that's due to be reviewed today (reference F003856222).
If you find this is still the same tomorrow morning, let us know and we'll arrange to get it escalated accordingly.
Sorry again for the inconvenience this has caused, we're looking forward to putting it right.
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