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Kerrikr
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TIVO doesnt work

Hi all, I have Tivo and have had for a long time, however, I have on numerous occasions made virgin aware my box doesn't work I cannot order films or watch on demand. When calling them they advise they are sorry but its a free service - now if I didn't pay for virgin I wouldn't get this service so it's not free! I have tried to contact them via email - no reply, I have tried live chat but no one is ever available to take the chat. If they don't help me over the phone or email or chat how do I get my service to work properly? If i didn't pay the bill they would soon be in contact! 

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LittleMick73
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Re: TIVO doesnt work

Hi I know it's annoying but if you don't persevere on the phone route I don't see how you are going to solve the problem, after all you are paying for a service, I've had to do it many over the years if I hadn't I would only have myself to blame.Regards Micky
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Forum Team
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Re: TIVO doesnt work

Hi Kerrikr,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your TiVo®.

 

What happens when you try and access On Demand content? Do you get any error message/codes on screen? Are there any other issues you're experiencing with your TiVo®?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Kerrikr
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Re: TIVO doesnt work

Yes it doesnt load - says service unavailable
been like this for months
I want to cancel!
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Forum Team
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Re: TIVO doesnt work

Hi Kerrikr,

 

Thanks for getting back to me!

 

I'd like to send one of our technicians to investigate this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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