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Becspar
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TIVO box keeps freezing

My screen now freezes on anything that is not live. I have rung up and had tests done remotely. I have turned everything on and off several times. It now also freezes if I pause the television programme constantly freezing about every minute or so. On watching a recorded programme recently the box turned itself off. It is obviously struggling to cope. Can I get a new one?


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LittleMick73
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Re: TIVO box keeps freezing

Of course just ring & report the fault
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LittleMick73
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Re: TIVO box keeps freezing

Of course just ring & report the fault
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chrisjonesey
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Re: TIVO box keeps freezing

Mine is exactly the same, really fed up
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Forum Team
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Re: TIVO box keeps freezing

Hi Becspar,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your TiVo®.

 

I've located your account and I can see you've had a new box sent out. I've also run diagnostics and picked up an issue with your Downstream Power levels that will need to be adjusted by a technician.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Cyclogenesis2
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Re: TIVO box keeps freezing

My tivo box occaisionally freezes and pixelates on playback. Think there may be some bad sectors on thd hard drive. Can you do a scan and help please?

TVM
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