Hi, after the lightning storm on Saturday night it seems to have blown the HDMI ports on both my TIVO box and Onkyo theatre amp despite having surge protection.
i have tested the TIVO box with numerous HDMI cables (all of which work with my Mac Mini and DVD player) and can only conclude that this is the issue. Has anyone else had a problem with this and what has been done about it?
tivo box is knackered and the whole thing has been replaced. it does have the isolator, the engineer siad that is what it is there for (lightning strikes), but I replied that it hasnt stopped the tivo box from breaking, and also damaging the HDMI connection.
he did say the internet was ok and that the isolator protects both, the isolator was replaced also.
the extension lead was checked if it was a surge protection one, if that is the case for it to be a requirement then I siad it should be stated, it was plugged directly into the wall it would not have this anyway.
the plugs never went anyway, the RCD breaker trips with the slightest volt change (lightbulb blowing trips it so I am not accomodating that). also its not the power part of the TV that has a problem, it works fine, just the HDMIs have gone which was directly connected to the TIVO box which has been replaced.
I dont have an answer if the tv repair will be sorted, I have been given a number to ring tomorrow to discuss with his manager.
I dont expect a new tv just a repair to be covered.
to update I had a conversation with the manager, basically I can put a claim against VM insurers if I get a TV engineer to confirm it was caused by the TIVO box, but the conversation included a number of ifs/what/whys etc, and that that an item can blow even if not connected, it would then go to the insurers and I know where that would go.
I understand this but basically the item to stop the Tivo box has failed to stop it blowing, so the Tivo box is knackered, at the exact time my TV breaks at the point it is connected to the TV box and everthing bar this works.
after being a VM customer for a long period I was disapointed, we are moving home soon and so I wont be taking a VM package on.
back to sky and will be changing my mobile from Virgin also.