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Whatchit
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TIVO TV listing on PC not saving favourites

Hi all

 

I recently set up my TIVO so I can set recordings from my PC (from here http://anywhere.virginmedia.com/tv-listings). I took the time to set up all my favourites and that worked fine for a couple of months. Now every time I log in to my TV listings my favourites have disappeared and I have to trawl through hundreds of channels to find my channels to set recordings. My local and size settings have also reverted to London and XL, not appropriate to me at all. Somehow Virgin just keeps booting out my preferences but I'm sure I'm not clearing cookies or prefs in my browser which I guess would be the usual cause of this.

 

Can anyone advise?  

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Re: TIVO TV listing on PC not saving favourites

Hi Whatchit, 

 

Thanks for your post and welcome to the forums.

 

Apologies for the issues you've had with the loss of your favourite channels.

 

It looks as though when we did the Homepage refresh it seems to have knocked the Favourite settings and now keeps forgetting the channels as soon as you leave the page. 

 

We have raised this and are already working on getting this resolved. 

 

Once I have any further information, I'll let you know.

 

Thanks,

 

Kath_F
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webrarian
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Re: TIVO TV listing on PC not saving favourites

Is there any update on this? It doesn't seem to be fixed. I'm using Chrome 47 with the ad-blocker turned off.

Thanks, Chris

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Re: TIVO TV listing on PC not saving favourites

Hi webrarian, 

 

Thanks for your post Smiley Happy

 

I've requested an update on this for you from the Development team. As soon as I have any news I will be back in touch.

 

Thanks,

Kath_F
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Re: TIVO TV listing on PC not saving favourites

Hi guys, 
 
The team have come back to me today on this. 
 
It looks as though there's been no update and they are still working on a way to fix this issue. 
 
We're not looking to rollback the update and instead looking for a resolve. 
 
Hopefully the team will have one to release soon. 
 
Apologies for any inconvenience. 
 
Thanks,
Kath_F
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frank_gm
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Re: TIVO TV listing on PC not saving favourites


Kath_F wrote:
Hi guys, 
 
The team have come back to me today on this. 
 
It looks as though there's been no update and they are still working on a way to fix this issue. 
 
We're not looking to rollback the update and instead looking for a resolve. 
 
Hopefully the team will have one to release soon. 
 
Apologies for any inconvenience. 
 
Thanks,

Isn't it time you got a competent IT team?

For those who are unaware, this is a rerun of the EPG screw-up. This "upgrade" prevented customers outside of London from using the online EPG to schedule recordings. Of course they couldn't rollback as their IT team cannot perform this very basic facility. And it took a year for them to implement a fix, which I only found out about because another customer noticed, there was never an official announcement.

For all I know they have screwed it up again as, having lived without the feature for a year, I have given up on TVA>

Virgin and IT do not go together.

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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Bardy1967
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Re: TIVO TV listing on PC not saving favourites

Same for me, i go to my tv listings in my virgin tv guide on my pc, i check all my favourite channels then as soon as i click favourites i get the pop up box on screen you have not stored any favourite channels yet, is there still no fix for this or at least a date it may be fixed, you are always saying our bills go up to improve the services you bring to us, yet this simple fix cannot be done by the virgin IT team. """Sighs"""

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Re: TIVO TV listing on PC not saving favourites

Hi Bardy1967,

 

Thanks for your post and apologies to hear that you are having the same issue as mentioned above. 

 

I understand it's frustrating when you are waiting for a fix to be bit in place but as soon as I hear anything, I'll be in touch. 

 

Thanks, 

Kath_F
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Whatchit
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Message 9 of 11
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Re: TIVO TV listing on PC not saving favourites

Really! Nothing further on this? What are you doing there???  

I posted this original query over four months ago!  It can hardly be rocket science, can it? I hoped Virgin Media - my ISP who I rely on for my internet and a huge corporation with thousands of customers  would know a little bit of something about how to rectify a small glitch like this to save their customer's preferences on their webpages. This is something that many other far less well funded website developers are able to put right in days -- hours even! Stop answering with more apologies and just fix it. This is a joke  

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Bardy1967
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Message 10 of 11
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Re: TIVO TV listing on PC not saving favourites

sooooooo, 8 months on and still nothing. wow, virgin, really wow.  Smiley Mad

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