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vickyandjim
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TIVO Box Freezing and Pixelating - It's gettng worse!

hi, my TiVo box is regularly freezing and pixelating...and is getting worse

Is this a common problem? How can it be resolved??

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Superuser
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Re: TIVO Box Freezing and Pixelating - It's gettng worse!

If it's on live TV, then you have signal issues. If it's just on recordings then you may have a dying box. Either way you'll need a tech visit, so ring it in!

You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


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Forum Team
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Re: TIVO Box Freezing and Pixelating - It's gettng worse!

Hi vickyandjim

 

Welcome to the Community, I'm really sorry to learn about the problems you've been experiencing with your TV service recently.

 

I've been able to locate your account and run some tests on the set top box from our end for you, we're detecting some errors with it from our end and I'd like to arrange for an engineer to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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