That means you're not connected to the virgin network. Have a look at the VM website to see if the problem is affecting the whole of your area if not :-
Try home- help- settings- network-connect
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and take a closer look at this from our end for you, we're not seeing any problems at the moment.
Are you still experiencing this issue? Is it happening whenever you try to watch any live TV?
Look forward to hearing from you
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