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Andymorkfromork
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Stuttering picture on TIVO box

Hi - for the last week we have been experiencing stuttering and artefacting when playing back recent recordings made with our TIVO box. I've run a service test and it appears there's no fault. I've tried restarting the box but it hasn't helped.

 

Playback of shows recorded before a week ago have no issue.

 

Could we have an engineer take a look please?

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Re: Stuttering picture on TIVO box

Hi Andymnorkfromork

 

Welcome to the Virgin Media Community, I'm really sorry to hear about the problems you're experiencing with your TV service at the moment. 

 

I've been able to locate your account and take a closer look at this from our end for you, we're detecting some problems with the set top box and I'd like to arrange for an engineer to come and take a closer look if you're available?

 

I've sent you information regarding this in a private message, you can view the message by clicking the red envelope on the top left of this page.

 

Sorry again for the inconvenience this issue is causing, we're looking forward to getting it sorted.

 

Take care

Craig


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