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thompa
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Stuck screen on Tivo - Is it possible to remotely reset?

Hi there,

We are away from home and use a Slingbox to control our Virgin Tivo.

A few days ago Virgin media reported a problem in the area of our home with stuck screens on the Tivo.

Ours is still stuck even though Virgin report the problem solved. I suspect that our unit requires a reboot... but we are away from home. Is it possible to reset our unit remotely?

Thanks in anticipation,

Allan Thompson

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Parrotperson
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Message 2 of 12
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Re: Stuck screen on Tivo - Is it possible to remotely reset?

Yes I believe someone at VM end could reset the box for you. Easiest thing to do would be to ring if you can although if your away abroad this could be difficult! 

You may get a mod on here to help but it could take them several day to answer your post. 

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sjp123
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Message 3 of 12
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Re: Stuck screen on Tivo - Is it possible to remotely reset?

is it not possible to call in and use the phone system to initiate a reboot (pre talking to the faults folks) or the log into MyVM and do the Service Status Run Test routine?

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thompa
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Re: Stuck screen on Tivo - Is it possible to remotely reset?

I have run the test a couple of times but the Tivo hasn't reset.

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sjp123
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Message 5 of 12
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Re: Stuck screen on Tivo - Is it possible to remotely reset?

I've backed off from the scary "we're going to restart your kit" warning but I think I've provoked a restart using the phone system, could be your TiVo is showing sufficiently live to VM to not warrant the restart.

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thompa
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Re: Stuck screen on Tivo - Is it possible to remotely reset?

Still stuck on the same image... didn't work.

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Forum Team
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Re: Stuck screen on Tivo - Is it possible to remotely reset?

Hi thompa,

Thanks for coming by Smiley Happy

I just wanted to pop by and see how things are doing today?  If you'd like us to reboot your box remotely for you let me know and we can help.

I have taken an initial look at your box remotely and all looks fine from here, all is online and all signal and power levels are good.

Let me know how things are today, I'm h ere if you need me.

Collette Smiley Happy


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thompa
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Re: Stuck screen on Tivo - Is it possible to remotely reset?

Hi Collette,

I managed to contact a neighbour who went into our home and reset the box.

Would be useful if there was a way for the account holder to reset the box remotely though....!

regards,

Allan

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Re: Stuck screen on Tivo - Is it possible to remotely reset?

Hi Allan,

Thanks for the update and I'm pleased to hear you got it sorted in the end.

If you need us again in the future, you know where to find us.

All the best.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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thompa
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Message 10 of 12
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Re: Stuck screen on Tivo - Is it possible to remotely reset?

Hi again,

Well, the problem has resurfaced.... the screen in the tivo is again stuck!

Can someone please help and reset our Tivo again?

Thanks you.

Allan

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