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trepidclock
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Message 1 of 7
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Stuck on update

Hi,
My TiVo box is stuck on stage 1 of 3 of an update and has been for 4 hours now.
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MrSoton
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Message 2 of 7
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Re: Stuck on update

I had same issue, ended up rebooting the box, then it started on step 2 and finished shortly after....  They were going to send an engineer round on Thursday, but he would have only done the same, and I wasnt going to leave it on!

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trepidclock
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Message 3 of 7
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Re: Stuck on update

When you say "reboot" did you just switch it off at the mains and then back on again? I've tried that, leaving it off for over a minute, but it comes back on with the same issue.
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Forum Team
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Re: Stuck on update

Hi trepidclock,

 

Welcome to the Community!

 

Sorry to hear you're having TiVo® trouble.

 

If a mains reset hasn't resolved it, we'll need to send out a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Sarahv2292
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Message 5 of 7
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Re: Stuck on update

I've been having the same issue, luckly a reboot fixed the first part with the 3 stages but now it's been on "installing software, do not turn off the power" for ages.

Any help?


*edit.
Typical I've manged to sort it juat as i asked. Not sure it should have taken over 2 hours on that screen though!
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Message 6 of 7
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Re: Stuck on update

Hello Sarahv2292,

 

Welcome to the community, Sorry to hear you too are having the same issue with your TiVo® box.

 

Has the software installation managed to go any further since your post? If not we may need to send one of the team out to you to check it out.

 

Looking forward to hearing from you

 

Rose
Forum Team


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Message 7 of 7
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Re: Stuck on update

Hi Sarahv2292,

 

Glad to hear you managed to sort it out!

 

Some times the updates can take a little longer than usual and, in some instances, they need a little push to help them along!

 

Give me a shout if you get any more issues.

All the best  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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