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Stuck on starting up...



Since yesterday my box has been stuck on starting up. I've tried switching off at wall etc. Online chat is not working today, I can't get through on phone. I've tried to run a test online and even that don't work! Can someone please help me sort this?


Any help will be appreciated

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Re: Stuck on starting up...

Hi ali_h


Welcome to the Virgin Media Forum, I'm so sorry to hear about the problem you're experiencing with your TV service at the moment.


I've not been able to accurately locate your account to take a closer look at this from our end for you unfortunately. So I can run some tests on this issue, would you be able to respond to the private message I've sent with the requested information?


You can view the message by clicking the red envelope on the top left of this page. 


Look forward to hearing from you and getting this sorted.


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